| Order Received Before 11am Mountain Time
Time sensitive orders contact us for best estimate |
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Shipping Method |
Processing Time |
Transit Time |
Total Estimated Time |
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Ground |
1-3 Business Days |
4-7 Business Days |
5-10 Business Days |
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3-Day |
Same Day to 1 Business Day |
3 Business Days |
3-4 Business Days |
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2-Day |
Same Day to 1 Business Day |
2 Business Days |
3 Business Days |
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| 1 Business day is any day 8am – 5pm Mountain Time | ||||
Please Note: 90% of our items listed as “Free Shipping” ship USPS First Class Mail or USPS Ground Advantage.
We ship 90% of orders same day or next business day and normally ship by Ground, 3 Day or 2 Day Air using UPS, FedEx, USPS or Truck Freight depending on shipping conditions. If you require a specific carrier please notify us.
Please Note: We follow UPS’s Service Guarantee for delivery dates. Not all shipping methods have a UPS service guarantee. For details about their service guarantee, go to this page.
All orders must be placed with a ship to address verified by UPS and/or USPS. Failure to provide a UPS and/or USPS verified ship to address may incur additional charges and may delay or result in the cancelation of your order. On larger or heavy shipments we may ship by truck freight depending on the size and weight of the order. Check your shipment very carefully as soon as it arrives and do not sign for boxes that did not arrive. Do not let others sign for your shipments. Shipping charges are not recoverable or refundable once the order has shipped. We do not reimburse shipping on returned items.
Check in your order against the included documentation and notify KING SHA Lighting Supply within 4 days of any problem, damage or missing items.
IMPORTANT: If it is a truck shipment, note the damage or deficiency and the number of boxes or cartons you received. Have the truck driver sign next to your name on both copies of the freight bill. If this is not done, KING SHA Lighting Supply and its fulfillment houses waives any responsibility for damaged items, missing items or packages.
HAWAII – many of our customer have saved money using this service, Ship to Hawaii. It may be worth a try. Using this freight forward company will be at your discretion as we have no relationship with them. In addition, some items can ship by USPS (POSTAL) depending on if the item comes out of our parts warehouse. When in doubt ask us 🙂
CANADA – we are shipping select products by UPS to Canada. Not all products will be available to ship to Canada and are currently limited to many of our electronic transformers and LED drivers. If you are unable to generate a shipping quote to Canada from the shopping cart page a product or products in your shopping cart are not elligable to ship to Canada at this time. Customers are responsible for all taxes and duties to Canada. There will be no refunds or returns on orders shipped to Canada. If you have any questions please don’t hesitate to ask.
PACKAGING
The packaging material used during shipment is designed to keep the contents of your order safe from damage or mishandling. Occasionally, a shipment will be received with damage to the packaging. Since the packaging is designed to protect the products that we ship, a replacement shipment or refund will not be offered for packaging damage alone. If the actual product in your shipment is damaged, please contact us right away so we can arrange for a refund or a replacement.
Some of our items are shipped directly from the manufacturer so part numbers and packaging may look different than the information listed on your invoice. Please be sure to inspect the actual product inside of the packaging before refusing a shipment and/or submitting a request for a replacement. If the product inside the packaging doesn’t match the website, please contact us so we can send out a replacement.
We strongly recommend that you do not schedule installation before all items in your order have been checked in and accounted for. Following this strongly advised recommendation will make your installation and project run much smoother. Trust us . we’ve been doing this a long time 🙂 We will not be held responsible for additional costs incurred by your installer for missing or delayed items.